l89o Privacy Policy

Information We Collect

l89o collects personal data from you in a number of ways when you interact with the l89o.net platform. The categories of personal data we collect, and the circumstances in which we collect them, are described below.

Data You Provide Directly

When you register an account on l89o, we collect the personal information you submit as part of the registration form. This includes:

• Full legal name
• Date of birth
• Residential address (including city and division — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar)
• Email address
• Mobile phone number
• Username and password (passwords are stored in hashed, non-reversible form)

In addition, when you make a deposit or withdrawal, we collect payment-related information such as your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account and card details where applicable. We do not store full card numbers; payment processing for card transactions is handled by our certified payment partners.

When you contact our support team via live chat or email, we retain records of that correspondence, including any information you voluntarily provide during the interaction.

KYC and Verification Documents

As part of our Know Your Customer (KYC) programme, we may request copies of identity documents such as your National ID card, passport, or driving licence, as well as proof of address and, where required, documentation evidencing the source of funds deposited to your account. These documents are collected solely for the purpose of verifying your identity and complying with our obligations under applicable law.

Data Collected Automatically

When you visit or use l89o.net, certain technical data is collected automatically by our systems. This includes:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Betting and gaming activity logs (markets accessed, bets placed, game rounds initiated, outcomes)
• Session timestamps and login history
• Cookie identifiers and similar tracking data (see the Cookies section below)

This automatically collected data is used primarily for platform security, fraud detection, responsible gaming monitoring, and aggregated analytics that help us improve the l89o experience for all players.

How We Use Your Data

l89o processes your personal data only for legitimate, specified purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each.

Marketing Communications

l89o may send you promotional emails or platform notifications about new games, seasonal offers, BPL or IPL betting promotions, or other relevant updates — but only where you have expressly opted in to receive such communications during registration or via your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to that withdrawal.

Automated Decision-Making

l89o uses automated systems for certain processes including fraud screening, account verification checks, and responsible gaming alerts. Where a significant decision affecting your account is made purely through automated means, you have the right to request human review of that decision by contacting our support team.

Data Sharing & Third Parties

l89o does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. However, we do share certain data with carefully selected third-party partners and service providers where this is necessary to operate the l89o platform and deliver our services to you. All third parties with whom we share data are contractually obligated to handle that data securely and in accordance with applicable privacy standards.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive transaction data strictly to facilitate the processing of deposits and withdrawals.
• Game and software providers: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe receive anonymised session data necessary to deliver their games within the l89o platform. These providers operate under their own certified fair-play and data-handling frameworks.
• Identity verification partners: Where applicable, we engage specialist KYC service providers to assist with document verification and fraud screening. These providers process only the minimum data required to complete the relevant check.
• Platform analytics providers: Anonymised and aggregated usage data may be shared with analytics providers to help us understand platform performance and user behaviour at an aggregate level. Individual user profiles are never shared for this purpose.
• Legal and regulatory authorities: l89o may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required or permitted by applicable law, or where we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of users, or fulfil a legal obligation.

International Data Transfers

Some of l89o's third-party service providers may be located outside Bangladesh. Where personal data is transferred to a recipient in another country, l89o takes appropriate steps to ensure that the transfer is subject to adequate safeguards consistent with applicable data protection standards, including contractual data protection clauses with the relevant provider.

Cookies & Tracking Technologies

l89o uses cookies and similar tracking technologies on the l89o.net platform. A cookie is a small text file placed on your device by a website you visit. Cookies allow the platform to recognise your device on subsequent visits, maintain your session, and remember your preferences.

Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the operation of the l89o platform. They enable core functions such as session authentication, account login persistence, and security token validation. The platform cannot function correctly without these cookies, and they cannot be disabled.
• Functional cookies: These cookies remember your preferences, such as your preferred language setting or display options, to provide a more personalised experience when you return to l89o.net.
• Analytics cookies: l89o uses anonymised analytics cookies to collect aggregated data about how users interact with the platform — for example, which pages are visited most frequently and how long typical sessions last. This data helps us improve the platform's performance and usability. Individual users are not identified through analytics cookies.
• Security cookies: These cookies assist our fraud detection systems by helping us identify unusual or suspicious access patterns that may indicate unauthorised account activity.

Managing Cookies

You can configure your browser to refuse or delete cookies at any time. The settings for managing cookies vary by browser; please refer to your browser's help documentation for specific instructions. Please note that disabling strictly necessary cookies will prevent you from logging in to your l89o account and will significantly impair the functionality of the platform. l89o does not use cookies to serve third-party advertising or to track your behaviour across other websites.

Data Security & Retention

l89o implements industry-standard technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and l89o's servers
• Encrypted storage of sensitive data fields, including passwords (stored as one-way hashes) and KYC documents
• Role-based access controls, ensuring that only authorised personnel can access personal data in the course of their duties
• Regular security audits and penetration testing of the l89o platform infrastructure
• Audit logging of all access to personal data held in our systems

While l89o takes its security obligations seriously and applies robust safeguards, no system can be guaranteed to be completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, l89o will take prompt remediation action and will notify affected players in accordance with applicable legal requirements.

Data Retention

l89o retains your personal data for as long as your account remains active and for such further period as is required or permitted by applicable law. The following general retention principles apply:

• Account and identity data is retained for the duration of your account plus a minimum of five (5) years following account closure, to meet our legal, regulatory, and anti-fraud obligations.
• Transaction records (deposits, withdrawals, bets) are retained for a minimum of five (5) years following the date of the transaction.
• KYC documents are retained for the period required by applicable anti-money laundering regulations, typically a minimum of five (5) years following the end of the business relationship.
• Customer support correspondence is retained for three (3) years following the date of the last interaction, unless a longer period is required for the resolution of a dispute or legal proceeding.
• Anonymised analytics data may be retained indefinitely, as it does not constitute personal data once all identifying information has been removed.

Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised.

Your Privacy Rights

As a user of the l89o platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] or via the 24/7 live chat facility on l89o.net. l89o will respond to all data rights requests within a reasonable period and in any event within 30 days of receipt.

Right of Access

You have the right to request a copy of the personal data that l89o holds about you. We will provide this in a structured, commonly used format. We may ask you to verify your identity before releasing data in response to an access request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may be able to update certain information directly within your account settings; for changes to core identity data, please contact our support team.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other legal basis for continued processing. Please note that l89o may be required to retain certain data for legal, regulatory, or anti-fraud purposes even following an erasure request, in which case we will explain what data must be retained and why.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your personal data — for example, while you contest the accuracy of data we hold, or where you have objected to processing and we are considering that objection.

Right to Object

Where processing of your personal data is based on our legitimate interests, you have the right to object to that processing. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

Right to Withdraw Consent

Where processing is based on your consent (for example, the receipt of marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Third-Party Links & Services

The l89o platform integrates third-party game content from providers including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe. These game environments are delivered within the l89o platform but are operated by their respective providers under independent technical and regulatory frameworks. While l89o selects its game providers carefully and requires them to maintain appropriate data security standards, l89o is not responsible for the privacy practices of third-party game providers once a user enters an independent game environment hosted on external infrastructure.

l89o.net may also contain references to payment service providers including bKash, Nagad, Rocket, and Upay. When you initiate a payment transaction, you will be interacting with those providers' own systems. The collection and processing of your data by payment providers in connection with a transaction is governed by those providers' own privacy policies.

l89o does not endorse and takes no responsibility for the content, privacy practices, or data security of any third-party service. We recommend that you review the privacy policies of any third party whose services you use in connection with the l89o platform.

Policy Updates & Contact

l89o reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. The effective date at the top of this policy will be updated whenever a material change is made. Where a significant change is made, l89o will make reasonable efforts to notify registered players via their registered email address or via a platform notification. We encourage you to review this Privacy Policy periodically to stay informed of how we handle your personal data.

Continued use of the l89o platform following the posting of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to a revised policy, you should cease using the platform and may request account closure in accordance with the process described in our Terms & Conditions.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way l89o handles your personal data, please contact our support team using the details below. All privacy-related communications should be sent in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: 24/7 live chat available on l89o.net
• Response time: l89o aims to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 14 days of receipt.

Support is available in English, seven days a week including public holidays, covering all regions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.