Responsible Gaming at l89o

Age Restriction & Verification

l89o operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or place any bet or wager on the l89o platform. This policy applies without exception to all players across Bangladesh, regardless of the type of game being played — whether cricket betting, live casino tables, slot games, or any other product available on l89o.net.

During the registration process, every applicant is required to provide accurate date-of-birth information. l89o conducts age and identity verification as part of our Know Your Customer (KYC) process. Players may be required to submit a copy of a valid government-issued identity document — such as a National ID card or passport — before a withdrawal can be processed or before a higher deposit limit is activated. Any account found to belong to a person under the age of 18 will be permanently closed and any associated funds will be handled in accordance with applicable legal requirements.

We take our responsibility to prevent underage gambling seriously. If you believe a minor may have accessed the l89o platform using your account details or payment method, please contact us immediately at [email protected] so that we can take prompt action.

Safer Gambling Tools

l89o provides a range of practical tools designed to help you manage your gambling activity and keep it enjoyable. These tools are available to all registered players at no cost and can be activated or adjusted at any time through your account settings or by contacting our support team.

Deposit & Loss Limits

Managing your spending is one of the most effective ways to ensure that gambling remains a form of entertainment rather than a financial burden. l89o strongly encourages all players to set deposit and loss limits from the moment they open their account, before they make their first wager.

How Deposit Limits Work

Deposit limits cap the total amount you can add to your l89o account in a given time window. You can choose from three limit intervals:

• Daily deposit limit: The maximum you can deposit within any rolling 24-hour period.
• Weekly deposit limit: The maximum you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum you can deposit within any rolling 30-day period.

Limits are denominated in Bangladeshi Taka (BDT). For example, you might set a daily limit of ৳2,000 or a monthly limit of ৳20,000 — the choice is entirely yours. When a deposit limit is reduced, the new lower limit takes effect immediately. When you request an increase to an existing limit, l89o applies a mandatory 24-hour waiting period before the increase becomes active, giving you time to reconsider.

How Loss Limits Work

A loss limit caps the net amount you can lose within a set period. Once your net losses reach the threshold you have defined, the l89o platform will prevent you from placing additional bets until the period resets. Loss limits are calculated on net losses only — if you win during a period, your wins offset your losses toward the limit. Loss limits can be set for daily, weekly, or monthly periods, and the same reduction/increase rules apply as for deposit limits.

Why We Recommend Setting Limits Early

Research consistently shows that players who set spending limits before they start playing are significantly less likely to experience gambling-related harm than those who try to apply limits reactively after a losing session. l89o encourages every new player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to take five minutes during registration to define limits that reflect their personal financial situation.

Self-Exclusion & Cool-Off

Sometimes a player needs more than a deposit limit — they need a complete break. l89o provides two levels of account pause: a temporary cool-off period and a formal self-exclusion.

Cool-Off Period

A cool-off is a short-term pause on your gambling activity. During a cool-off, you cannot place bets or access casino games, but your account remains open for the purpose of withdrawing any remaining balance. Cool-off periods are available for 1 day, 7 days, 14 days, or 30 days. At the end of the chosen period, your account will automatically reactivate. Cool-off periods cannot be cancelled or shortened once activated — this is intentional, to protect you from impulsive decisions made during a moment of frustration or high emotion.

Self-Exclusion

Self-exclusion is a more formal and longer-term option for players who feel their gambling has become, or is at risk of becoming, a problem. When you self-exclude on l89o, your account is fully suspended. You will not be able to log in, place bets, or make deposits. All marketing communications will be suppressed immediately and permanently for the duration of the exclusion. Self-exclusion periods available on l89o are:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) exclusion

A self-exclusion cannot be lifted before the end of the chosen period. If you have selected permanent exclusion, your account will not be reopened under any circumstances. If you attempt to re-register a new account during a self-exclusion period, l89o will close that new account as soon as it is identified.

To activate self-exclusion, contact our support team via live chat or email at [email protected] and state clearly that you wish to self-exclude and for how long. Our team will process your request immediately, with no waiting period and no attempt to persuade you to change your mind.

Recognising Problem Gambling

Gambling is an enjoyable pastime for the vast majority of players when it is approached with a clear budget and realistic expectations. However, for some individuals, gambling can develop into a harmful pattern of behaviour. Being honest with yourself about your relationship with gambling is the most important first step toward addressing any concerns.

The following checklist highlights common warning signs associated with problem gambling. If you find yourself agreeing with several of these statements, we strongly encourage you to use l89o's responsible gaming tools or to seek outside support.

Recognising these signs is not a cause for shame — it is an act of self-awareness and strength. l89o's support team is here to help you access the tools and resources you need, without judgement.

Getting Help & Support

If you are concerned about your own gambling, or about the gambling behaviour of a family member or friend, there are several avenues of support available to you. l89o's own support team is available 24 hours a day, 7 days a week, and can assist you with activating any of the responsible gaming tools described in this guide. We can also provide information about external support organisations that operate in Bangladesh.

Guidance for Family and Friends

If you are worried about someone else's gambling, the most helpful thing you can do is to approach them calmly and without criticism. Express your concern using specific observations rather than general accusations, and make it clear that your motivation is care, not judgement. Encourage the person to use the self-exclusion or limit-setting tools available through their l89o account. If they are unwilling to seek help themselves, you can contact l89o's support team to report a concern; we will handle all communications confidentially.

Keeping Gambling in Perspective

Gambling should be one form of entertainment among many — not a primary source of income, not a coping mechanism for stress, and not something that dominates your daily routine. Before each session on l89o, ask yourself: have I set a budget for today? Am I playing for fun? If the answers are not straightforwardly yes, consider taking a break and revisiting your limits. A healthy relationship with gambling means accepting losses as the cost of entertainment, not as debts to be recovered.

Protecting Minors

l89o does not permit any person under the age of 18 to register or use the platform. We take active steps to detect and prevent underage access, and we call on all adult players who share a device with children or teenagers to take additional precautions at the household level.

Steps You Can Take at Home

• Log out after every session: Always log out of your l89o account when you have finished playing, especially on shared or family devices.
• Do not save your credentials: Avoid using your browser's auto-fill or password-save features for your l89o login on devices accessible to minors.
• Use device parental controls: Most smartphones and computers running Android, iOS, Windows, or macOS include built-in parental control features that can be used to restrict access to gambling-related websites and applications.
• Use filtering software: Third-party parental control and web-filtering applications can block access to online gambling sites across all browsers and apps on a device.
• Keep financial information private: Do not leave bKash, Nagad, Rocket, or bank account details accessible to children. Unauthorised deposits or access to your account should be reported to l89o support immediately.

If l89o has reasonable grounds to suspect that an account is being used by a person under the age of 18, we will suspend the account immediately pending verification. Any funds deposited by a verified minor will be returned to the original payment source and will not be released for play or withdrawal.

Our Commitment to Safe Play

Responsible gaming is not an afterthought at l89o — it is a core part of how we operate. We believe that a sustainable, trustworthy platform is one that takes the welfare of its players as seriously as it takes the quality of its products. Our responsible gaming programme is reviewed and updated regularly to reflect best practices and the evolving needs of our player community across Bangladesh.

l89o's internal team monitors platform activity on an ongoing basis, using behavioural data to identify patterns that may indicate a player is experiencing difficulties. Where such patterns are detected, our team may proactively reach out to the player to offer support and information about available tools — never to pressure them into continuing to play.

We do not design our promotions or bonus structures to incentivise chasing losses. Our bonus terms are written in plain English and are designed to be transparent and fair. We do not send unsolicited marketing to players who have set responsible gaming limits or who are in a cool-off or self-exclusion period.

l89o is committed to the continuous improvement of our player protection measures. We welcome feedback from players on how we can better support safe and responsible gambling across our platform. If you have a suggestion or a concern about our responsible gaming practices, please write to us at [email protected] — your input helps us build a better, safer experience for everyone.